Frequently Asked Questions
Everything you need to know about shopping with Dubois Mode
What is the standard shipping time for orders?
We offer standard shipping within 3-5 business days. International orders typically arrive within 7-14 business days depending on the destination and customs processing.
How can I return an item that doesn't fit?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. You can start a return through our online portal to receive a prepaid shipping label.
Are your garments true to size?
Most of our collections follow standard European sizing. We recommend checking the detailed size guide on each product page, which includes specific measurements for the bust, waist, and hips.
Which payment methods do you accept?
Dubois Mode accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.
How do I care for my Dubois Mode luxury fabrics?
To maintain the quality of our silk and wool blends, we recommend professional dry cleaning. For cotton and linen items, a cold hand wash and air drying will help preserve the garment's shape and color.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.